Too Busy for Skilled Performance

Just yesterday I had a discussion regarding Skilled Performance. I argued that we should normalize certain data to have it look like the same for the user. It was argued against that, stating that if a user enters data in a certain way, she would want it to appear in that exact way. Even if this might be true, which I doubt - it is about tags [as in folksonomy] and the people who will enter the tags don't know Jack about tagging, least to say about web navigation or web usability- the chance that the customer actually using the tags will understand why one time a tag in all lowercase and one time spelled grammatically correct is even slimmer. So I advised that we should normalize all tags in the customer views to be either all lower-case or, what I'd prefer given the nature of the application, to start with an upper-case letter and continue lower-case.

Interstingly enough Nielsen just happened to write in his last Alert Box (emphasis mine):

Skilled performance almost never happens on the Web, because users constantly encounter new pages; that is, they spend most of their time pondering options and trying to understand the content that's being presented. [Quelle]

This thought fits in well with Krugs "Don't make me think" pattern: Don't distract the user more than you have to to make the application work.


Ihr Sascha A. Carlin

Als Agile Coach verhelfe ich Führungskräften in der Softwareentwicklung zu sichtbar mehr Anteil am Unternehmenserfolg.

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